Deltaanalytics.ai ("we," "us," or "our") provides AI-powered e-commerce analytics and purchase-order automation services (the "Service"). This Privacy Policy explains how we collect, use, store, and protect personal data in connection with the Service, and applies to our website and platform.

SECTION 1

Who We Are

Deltaanalytics.ai is the data controller/data fiduciary for personal data processed through our website, and acts as a data processor for business data our clients submit through the platform on their behalf. Contact us at hello@deltaanalytics.ai for any privacy related query.

SECTION 2

What Data We Collect

  • Account information: name, email address, phone number, and company/organization details when you register for or use our platform.
  • Business data: purchase orders, invoices, inventory, and related e-commerce data submitted by our clients for analytics and automation purposes.
  • Usage data: log data, device/browser information, and interaction data collected automatically when you use our website or platform.
  • Communications: information you provide when you contact us for support or inquiries.
SECTION 3

How We Use Data

  • To provide, operate, and improve the Service.
  • To generate analytics, automation, and reporting for our clients.
  • To communicate with you about your account or our Service.
  • To maintain security, detect fraud, and comply with legal obligations.

We do not sell personal data to third parties.

SECTION 4

Data Storage and Security

Data is stored on encrypted infrastructure hosted on AWS, primarily in AWS's Mumbai (India) region, with an encrypted disaster-recovery copy maintained in a separate AWS region for resilience. Access to production data is restricted to authorized personnel through least-privilege access controls, and all traffic to our platform is encrypted in transit via HTTPS.

SECTION 5

Data Sharing

We do not share personal data with third parties except: (a) with service providers who support our infrastructure (e.g., cloud hosting) under appropriate confidentiality obligations, (b) when required by law or a valid legal process, or (c) with your explicit consent.

SECTION 6

Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, or request deletion of your personal data, and to withdraw consent for its processing where consent is the basis for processing. To exercise these rights, contact us at hello@deltaanalytics.ai.

SECTION 7

Data Retention

We retain personal data for as long as necessary to provide the Service and fulfil the purposes described in this policy, or as required by applicable law. On termination of a client relationship, data is deleted or returned in accordance with the terms agreed with that client.

SECTION 8

Data Breach Notification

In the event of a personal data breach, we will take immediate steps to contain and assess the incident, and will notify affected clients and, where legally required, applicable regulatory authorities without undue delay and in accordance with applicable law.

SECTION 9

Cookies

Our website uses essential cookies required for basic functionality, and a preference cookie to remember your cookie-consent choice. We do not currently use third-party advertising or tracking cookies. You can manage your consent choice using the cookie banner shown on your first visit, or by clearing your browser's site data to be asked again.

SECTION 10

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

SECTION 11

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@deltaanalytics.ai or +91 96768 45909.